About Us

Situated close to the White Mountains of New Hampshire, where the serenity and purity of nature is a daily experience, it was only "natural" that The Wholistic Pet® and then, Wholistic Pet Organics™, would eventually evolve. Based simply on a desire that a healthy lifestyle should encompass our most dependent and devoted family members, our dear pets, our catalog of natural products began to take form in 1998.

Having been involved in the dog show world for over thirty years, we are passionately devoted to our pets. We have personally experienced the highs and lows of pet ownership. We know, only too well, that the life span of our pets is far too short. This fact is what started us on a path to holistic health care.

This website and our catalog of products is the embodiment of our search to find healthy, holistic products for our companion animals. We believe that there will continue to be a movement away from chemical-laden, inferior-quality pet products to healthy, all natural alternatives. Our animals depend totally and completely on us; they deserve the very best that we can give.

We are committed to making available to you only the best products. The Wholistic Pet line of products always uses high-quality, whole-food ingredients and/or certified organic ingredients.
We are not veterinarians and do not, in any way, mean to diagnose or treat. We offer only choices and, hopefully, enough knowledge so that you will be better informed. Just as with children, you are the best advocate for your pet. Anything you do must always make sense to you and, most importantly, be right for your pet.

Our mission is to help all our beloved pets live happier, healthy lives free from avoidable health problems.

POLICIES 
WHEN WILL I RECEIVE MY ORDER?
We understand that when you place an order, you want to receive it as quickly as possible. We are committed to getting your order to you as quickly as possible. However, bear in mind, that we do not store any of our products in bulk. The manufacturing of our products occurs on a weekly, if not daily, basis... when you order a product from us, rest assured that it is as fresh as possible.

All orders received by 11 A.M EST, are processed the day of receipt. Orders received after 11 A.M, are processed the following day, although if time permits, they too will be processed earlier. Once processed, your order will usually ship within 24-48 hours, if not sooner.

We ship daily by UPS Ground, FedEx Ground, or U.S. Postal Service. We do offer Second Day Air and Next Day Air Service at an additional charge, which is added on to the basic ground rate.

RETURN POLICY

Customer satisfaction is a main goal. We want you to have a positive shopping experience with us. In order to attain that goal, we do guarantee all our products up to 30 days after purchase. We will issue a credit, exchange or cash refund up to 30 days after purchase, excluding shipping. All items returned must be in the same like condition as received with all appropriate packaging.

In the case of bagged pet foods or nutritional supplements, we regret that we are unable to accept returns of opened bags or containers. In addition, items that have tamper-proof seals cannot be returned for credit once the seal is broken.

If you wish to return an item, simply call 603-472-8300 for a return authorization number. Unfortunately, unless you receive an item in error, which is our fault, we are unable to reimburse your shipping costs. However, we will gladly reimburse you the cost of the item minus a 25% restocking fee.

If a product is returned to us with no return authorization, we are sorry to say that we cannot honor the return or credit your account.

You, our customer, are very important to us and we are here to ensure your satisfaction.

When you provide us with an email address, your address is serving a two-fold purpose. First, we notify you via email of when your package is shipped. You will also be able to monitor and track your shipment online so you will know exactly where it is at any point in time. Periodically we send out email specials so that we can offer you great savings on our products. It's our way of thanking you for your continued support of our Wholistic Organics line of pet products.