Employment

Business Opportunities

We are a young, fast growing company with a strong customer base. We value all our business relations as part of a team effort and pride ourselves on honesty and integrity. Our products sell themselves because of their unparalleled quality. Please contact us at 603-472 8300 so that we can discuss business opportunities. Ask for John J. Phillips, Jr., J.D.

 

Customer Service / Inside Sales Representative

POSITION SUMMARY: Under general supervision will perform a variety of customer service functions to support Wholistic Pet Organics’ distributor, wholesale, and retail accounts. 

The customer service / inside sales associate provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long term business. A Wholistic Pet Organics customer service / inside sales associate should always act in the best interest of the customer, applying sound ethics and a service-minded orientation.

This position is the primary internal customer contact point for service and information regarding products, prices, availability, and product uses. This position provides technical support for customers, including but not limited to, promoting solutions, processing orders, invoicing, and processing product shipments and returns. It is the responsibility of this position to ensure that all inquiries are addressed completely and all transactions necessary to support the order fulfillment process to meet customer expectations.

Administratively, this position is responsible for initiating and coordinating various organizational duties within the Company. Responsibilities may include maintaining inventory of office supplies and literature, coordinating shipping schedule of orders, and assisting in other departments as needed.

The role calls for unfailing customer orientation, verbal fluency, precise written communication, teamwork and collaboration within all levels of management and staff, a high regard for ethics, and strong organizational awareness.

The candidate who earns this position will provide customer service and sales support to one of the leading pet nutritional brands in the world, Wholistic Pet Organics. Only high performance, high integrity, values-oriented candidates should apply.

  Responsibilities

  • Owns response to a variety of telephone and written customer requests and concerns.
  • Conducts account research and resolves problems within scope of authority.
  • Refers customer inquiries to appropriate team members and documents all customer interactions.
  • Assures that appropriate records are maintained and required reports are prepared in a timely fashion.
  • Resolves customer requests for adjustments to orders and billing within scope of authority.
  • Enters and retrieves a variety of information using computer terminal and software.
  • Prepares computer input regarding newly acquired accounts.
  • Assists customers in all aspects of their needs.
  • Maintains current knowledge of pricing and product availability.
  • Assures customer service levels are maintained according to company standards
  • Conducts special account research as necessary; researches credits and other related information
  • Responds to special order requests from customers in a timely fashion.
  • Supports reporting and management of product inventory.
  • Supports reporting and management of potential lost accounts.
  • Supports new account leads.
  • Seeks opportunity for incremental sales within each account.
  • Provides seasonal product updates and promotional information to customers.
  • Develops and maintains key account listings and relationship to ensure optimal customer service.
  • Performs other customer service related duties as assigned.

 

Desired Skills and Experience

 

  • Associate’s degree, 2 years of related work experience desired but, will train right person
  • Keen attention to detail
  • Ability to multi-task and get things done in a fast-paced environment
  • Strong leadership skills
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook

 

 

Marketing Associate

POSITION SUMMARYThe Full-time Marketing Associate will be responsible for the development and execution of marketing plans and campaigns that successfully promote Wholistic Pet Organics’ brand. You will own the day-to-day management of marketing activities in order to support steady business growth, advertising campaigns, and email blasts.The Marketing Associate will work with all aspects of marketing including online promotions, communications, e-mail marketing, and social media campaigns.  This team member will also be responsible for creating compelling marketing copy, copyediting, daily marketing activities, and assisting with a variety of campaigns and promotions.

We seek a self-starter with all-around knowledge of marketing and the ecommerce market. You will need to continually be up-to-date with advances in digital marketing. You will work closely with Sales, Account Management, and other departments to maximize the impact of marketing activities.

Responsibilities

  • Create persuasive, engaging marketing copy in the voice of our brand for e-mail marketing, promotions, and other marketing projects;
  • Copyedit marketing materials written by others;
  • Proof-read company-wide materials as needed;
  • Assist with the execution of e-mails and promotions; be familiar with Constant Contact;
  • Assist with website content management and product set-up;
  • Assist with daily marketing activities such as answering inquiries, collecting data, and mailings;
  • Assist with yearly Conferences, training workshops, trade shows and events and other initiatives as needed.
  • Research and write blog posts;
  • Manage social media content schedule, and execute across all social media channels
  • Manage website for content updates and traffic using Google Analytics
  • Facilitate the distribution of press releases, and contact with media sources
    • Implement a process for lead tracking and management
    • Build and maintain Marketing databases

This is a cross-functional role working closely with all teams. The ideal candidate will be passionate about a career in marketing and Wholistic Pet Organics’ mission. This is a great time to join Wholistic Pet Organics’ as we reinvigorate our branding.

 Desired Skills and Experience

  • Bachelor’s degree, 2+ years of related work experience
  • Outstanding copywriting skills and creative idea generation
  • Copyediting and proofreading training
  • Keen attention to detail
  • Experience with social media content creation and posting
  • Ability to multi-task and get things done in a fast-paced environment
  • Working knowledge of Constant Contact
  • Knowledge of SEO, SEM, blogs, e-marketing, e-coupons, and business analytics
  • Solid understanding of marketing principles
  • Demonstrated leadership skills
  • Computer proficient in MS Word, Excel, PowerPoint and Outlook

 

Process Technician

POSITION SUMMARY:  Full-time position available requiring attention to detail. Will be responsible for operating in all aspects of a busy food production facility. Set-up, operate and disassemble, processing and labeling equipment in accordance with Standard Operating Procedures and GMPs.  Duties also include weighing and filling, labeling, receiving inventory, performing quality control procedures and general cleaning.

DUTIES & RESPONSIBILITES

  • Set-up, operate and clean processing equipment according to production schedule.
  • Responsible for setting up and starting up production equipment.
  •  Troubleshoot production line equipment as needed.
  • Monitors equipment and makes adjustments as required.
  • Performs basic maintenance as needed.
  • Practices and maintains the highest safety and quality of product standards.
  • Observes and maintains safe, efficient machine operation on all production runs.
  • Ensures cleanliness of production area.
  • Trains other associates to run production equipment as needed.
  • Responsible for accurately weighing all raw material and/or finished goods.
  • Participates in monthly inventory process.
  • Works to achieve 100% on-time completion of scheduled production
  • Meticulous detail to accuracy.
  • Completes and fills out daily logs and paperwork.
  • Completes daily cleaning and preventative maintenance tasks.
  • Follows plant quality practices including GMP’s.
  • Informs Supervisors/Managers of safety issues
  • Occasionally assists in training of individuals.
  • Maintains excellent communications and relationships with other employees in order to foster team effort and comradery.
  • Works as a team member in whatever capacity and job function is required .
  • Provides assistance to shipping employees as needed.
  • Responsible for keeping Supervisor appraised of all inventory levels.
  • Other duties as assigned by supervisor.

 JOB RELATED COMPETENCIES:  

  • Understands plant process flow.
  • Must be an independent worker, dependable & self-motivated.
  • Demonstrates mechanical aptitude.
  • Positive Attitude with a  Safety Mindset, Strong Work Ethic
  • Team Builder/Flexible, Not easily Frustrated
  • Good verbal and mathematical ability concurrent with high school level.
  • Good oral and written communications skills.
  • Demonstrated ability to communicate effectively and in a positive manner
  • Demonstrated ability to work well with others
  • Demonstrated willingness to assume extended job responsibility
  • Exercise good judgment in decision making
  • Ability to work cooperatively with all departments.
  • Ability to follow detailed, technical directions.
  • Must be able to perform physical demands of the position including lifting up to 50 pounds.
  • Must be able to move ingredients and finished product, stand, walk, push/pull up to 50 pounds, reach overhead, bend to the floor and stand for extended periods of time.
  • Willingness to work any shift, extended hours if needed and on weekends.

 EDUCATION

  • High School Diploma or GED.
  • Some form of technical education which emphasizes strong analytical thinking preferred
  • Knowledge & experience with Electrical, Mechanical, Hydraulics & Pneumatics is highly preferred

References required. 
We offer competitive salaries, vacation time, sick time, paid training and employee purchase discounts. 

 

Part-time Opportunities

None presently available.

Independent Manufacturing Representatives/Sales Representatives

None presently available. 

Distributorships

Please call for more information.
Ask for John J. Phillips, Jr., J.D.

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